Refund Policy

We truly hope you love your Tulip Handmade piece — each one is crafted with care and intention. However, if you don’t like your order or feel unsatisfied for any reason, we offer a brief window for refunds or exchanges.

You may request a refund or exchange within 48 hours of receiving your parcel (customised orders are excluded).

Please note:

• Customers are responsible for the return shipping cost.

• Refunds are issued excluding delivery charges, and an additional 4% will be deducted from the total amount. This 4% is the sales tax automatically charged and withheld by TCS at the time of delivery (a government-applied deduction).

• Items must be returned in their original, unused condition and packaging.

For assistance or concerns, please reach out to our team on Instagram — they’re the quickest to respond and will guide you through the process:
🌸 Instagram: @tuliphandmade.co

We genuinely value your satisfaction. As a small handmade business, each piece is created with patience and love — your kindness and understanding help us continue making meaningful floral keepsakes.