*Satisfaction Guarantee*

We strive to ensure that every handmade creation from Tuliphandmade meets the highest standards of quality and craftsmanship. However, if for any reason you are not satisfied with the quality of your purchase, we offer a refund or exchange policy within 48 hours of receiving your parcel.

*Time Limit*

Please note that this refund or exchange policy is valid for 48 hours from the date of receipt of your parcel. After this period, we regret to inform you that no refund, return, or exchange requests will be accepted.

*Customized Orders*

Kindly note that customized orders are non-returnable and non-refundable.

*Refund Process*

For refund requests, customers are required to send back the products to our warehouse. The address for returns will be provided by our Instagram team upon contacting them.

*Return Shipping Costs*

Customers are responsible for the return shipping costs, including any charges incurred by the courier service (e.g., TCS charges).

*Refund Amount*

Please be advised that the refund amount will be subject to deduction of sending service charges, which include delivery charges. These charges are non-refundable as they constitute service fees.

*Exchange Procedure*

If you wish to exchange your pendant for another one, please follow the same procedure for returning the product to our warehouse. Once received, you can place a new order for the desired item. Your refund amount (excluding delivery charges) will be processed separately. Charges for the new order will be handled as a separate transaction.

We appreciate your understanding and cooperation in adhering to our refund/exchange policy. If you have any further questions or concerns, please feel free to reach out to us through our Instagram team.

Tuliphandmade.co